From time to time we will provide seasonal offers for free delivery. These are subject to the terms stated above. In addition they will always have an order threshold of at least £20 or more, and will be applicable on orders being sent to one address only within the UK. We also offer free delivery on orders over £100 that are being sent to a single address. We cannot offer free delivery if your order is over £100 but being sent to more than one address.
All of our deliveries are handled by DPDL, who advise that their Tracked service delivery can take between one to two working days in the UK, up to 5 Working days in Europe and up to 10 working days overseas. 98% of DPDL parcels arrive the very next day but some can take an extra day and therefore is not a guaranteed service. Unfortunately we’re not able to take responsibility for any delays on their part. But if there are any problems, we’ll do our best to let you know as soon as we can. DPDL categorises a parcel as ‘lost’ if it still hasn’t been delivered after 15 working days. If your parcel has still not arrived after this time, we’ll happily offer you a refund or send your parcel out again, completely up to you.
We use DPDL as our Courier Next Working Day courier and you will receive a notification email from DPDL the day before the item is due to arrive and then another on the day of delivery specifying your 1 hour delivery slot. Should you wish to amend any of the delivery details, or advise a safe place or to leave with a neighbour you can do so by following the link in the notification emails. Please note, if your parcel is undeliverable for any reason not in our control and being returned, we will offer a re-delivery for the usual shipping fee depending on your delivery address region.
Unfortunately there are a few places our courier isn’t able to deliver to. They are: Isle of Man, Channel Islands, Scilly Isles, Northern Ireland, Guernsey, Jersey, Scottish Highlands and Isle of Wight.
Our courier company guarantees their deliveries for next working day, but they can’t cover delays that are out of their control. And although we pass any specific delivery instructions on to them, we can’t guarantee that the driver will carry these out.
We send overseas deliveries using DPDL international. Once they arrive at their destination, they’ll need to be signed for.
DPDL internationals parcels are tracked throughout the whole of their delivery journey and need a signature.
We’re not able to accept responsibility for return postage costs or items lost or damaged in transit to us or any other circumstances beyond our control, except at our discretion. Please note any re-delivery instruction will carry additional shipping charges.
We reserve the right not to send a message that may contain offensive and/or inappropriate content.
We reserve the right to withdraw our discounts at any time.
When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
We can’t predict which of these fees, if any, will be applied.
Biscuit Boutique isn’t responsible for any additional charges that may apply after a purchase is completed on our website.